Windows 10 has many ways to sign in to an account, including using PIN, which is a faster and convenient method of authentication compared to a traditional password. However, sometimes you won’t be able to use a PIN to login, trying to change or add a new PIN will result on a “Something went wrong. Try again later” error message, and you may even not be able to remove the current PIN from the Settings app.
When you experience problems using Windows Hello PIN, it’s likely that the system files responsible for this feature are missing or corrupted. Luckily, there’s a workaround that allows to quickly fix the problem.
In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuering, or using a Windows Hello PIN to login on Windows 10.
How to fix Windows Hello PIN problems on Windows 10
Following are a few issues examples shared by our readers: When the user tries to add PIN using Settings - Accounts - Sign-in Options page, nothing happens. The user clicks on. Windows 10 doesn't allow user to sign-in using PIN. Windows doesn't recognize the PIN. Windows 10 doesn't show any. Build 9926, after setting up a dual install of Windows 8.1 and Windows 10, you should be able to sign into a user account (std.) using a pin instead of a password. The account uses a Microsoft account and when trying to personalize the sign-in to a.
To fix Windows Hello PIN when you can’t use, change, remove, or add PIN to your account, use these steps:
- Open Start.
- Search for Command Prompt, right-click the top result, and select the Run as administrator option.
- Type the first command to take ownership of the NGC folder and press Enter:
- Type the second command to take ownership of the NGC folder and press Enter:
- Open File Explorer.
- Browse to the following path:
- Click the Select all button from the “Home” tab.
- Click the Delete button from the “Home” tab.Warning: Deleting the contents of this folder will remove the Windows Hello PIN from every account configured on the device.
- Restart your device.
- Sign into your account using the password.
- Set up a new PIN (if applicable).
Once you complete the steps, you can start using your PIN again. If you didn’t get the prompt to create a PIN, you set up one in the Accounts settings page.
Pin Sign In Option Missing
If you had more than one account configured on the device, each user will have to recreate their PIN as well.